CreateSupportTicketMessageRequest

A request or response body; the type column links to the schemas it refers to.

CreateSupportTicketMessageRequest

Field	Type	Required	Description
body	string	no	The reply, in plain text. 1–5000 characters
status	string	no	Support staff only: the status to move the ticket to with the reply, such as replying and resolving at once. A reporter's reply reopens a resolved ticket by itself. one of "open" \| "in_progress" \| "resolved"
attachments	array of SupportTicketAttachmentInput	no	Screenshots uploaded through the uploads endpoint, at most 6. at most 6 items

Field

Type

Required

Description

body

string

The reply, in plain text.

1–5000 characters

status

string

Support staff only: the status to move the ticket to with the reply, such as replying and resolving at once. A reporter's reply reopens a resolved ticket by itself.

one of "open" | "in_progress" | "resolved"

attachments

array of SupportTicketAttachmentInput

Screenshots uploaded through the uploads endpoint, at most 6.

at most 6 items

jsonExample

{
  "body": "Thanks — that page should load again now. Could you check?",
  "status": "open",
  "attachments": [
    {
      "pathname": "string",
      "file_name": "string",
      "content_type": "image/png",
      "size_bytes": 0,
      "source": "upload"
    }
  ]
}