SupportTicketMessage

A request or response body; the type column links to the schemas it refers to.

SupportTicketMessage

Field	Type	Required	Description
id	string (uuid)	yes	—
ticket_id	string (uuid)	yes	—
author_user_id	string (uuid) \| null	yes	The account that wrote it; null once that account has been deleted.
author_name	string \| null	yes	The author's display name or email; null when unknown or deleted.
from_support	boolean	yes	Written by support staff (true) or by the reporter (false).
body	string \| null	yes	The reply in plain text, as written; null for a bare status change.
status_change	string \| null	yes	The status the message moved the ticket to; null when it left it alone. one of "open" \| "in_progress" \| "resolved" \| null
created_at	string (date-time)	yes	—
attachments	array of SupportTicketAttachment	yes	—

jsonExample

{
  "id": "1b671a64-40d5-491e-99b0-da01ff1f3341",
  "ticket_id": "1b671a64-40d5-491e-99b0-da01ff1f3341",
  "author_user_id": "1b671a64-40d5-491e-99b0-da01ff1f3341",
  "author_name": "Sam Rivera",
  "from_support": true,
  "body": "string",
  "status_change": "open",
  "created_at": "2026-01-01T00:00:00.000Z",
  "attachments": [
    {
      "id": "1b671a64-40d5-491e-99b0-da01ff1f3341",
      "message_id": "1b671a64-40d5-491e-99b0-da01ff1f3341",
      "source": "page_capture",
      "file_name": "screenshot.png",
      "content_type": "image/png",
      "size_bytes": 0,
      "created_at": "2026-01-01T00:00:00.000Z",
      "url": "string",
      "download_url": "string"
    }
  ]
}